ULSTER Bank has launched an investigation this morning after some of their customers discovered transactions applied to their accounts last Friday are no longer showing.
It is unclear how many Donegal accounts are affected but the bank said they are working to have impacted transactions processed overnight tonight and return customers to their normal position.
An Ulster Bank spokesperson said: “We are aware some transactions applied to customers accounts since 20th April are no longer showing. We are investigating this issue as a matter of urgency and apologise for any inconvenience caused.
“No customer will be left out of pocket as a result of this issue. Emergency Cash is available in branch or via telephone. If you would like to contact us please call 1850 424 365, get in touch via webchat or alternatively visit your local branch.”
The statement went on to say that not all customers are affected by this and that any customer that is overdrawn as a result of the issue will have their account rectified as soon as the issue is resolved.
Customers can avail of up to €500 emergency cash in their branch or via telephone, with the correct ID. The corresponding debit will be made once the issue is resolved.
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