Some homeowners and businesses in the Ballyraine area of Letterkenny are without water this morning after a major burst on a water main.
Uise Éireann say specialised repair crews are on site working to repair the burst and restore normal water supply to homes and businesses in the town and surrounding areas as quickly as possible.
Providing an update from site Adrian Gillespie of Uisce Éireann said: “The team knows how disruptive an unexpected burst can be.
“Our main priority this morning is fixing this burst so the network around Letterkenny can refill, and water returns to all our customers.
“We really appreciate everyone in the community bearing with us while our crews get water back to homes and businesses.
“It’s a large burst and we expect it will take until approximately 2pm this afternoon to fix it. Then it can take two or three hours before the system refills and normal supply is returned to everyone.
“We understand that a water outage can be more than an inconvenience for customers who rely on a continuous water supply for medical reasons.”
Uisce Éireann say vulnerable customers who have registered with the utility receive direct communications for planned and unplanned outages lasting more than four hours.
They say they are committed to keeping customers informed across multiple platforms 24/7 and encourage customers to engage with them through their website and social media channels or through the customer care helpline which is open 24/7 on 1800 278 278.