Almost 7,000 calls to NoWDOC GP Out of Hour service

ALMOST 7,000 calls were made to the NoWDOC GP Out of Hours Service throughout December.
Some 6997 calls were received by the service in the month of December, reflecting an increase of 24% on the same period in 2015. Approximately 70% of all calls received a GP consultation and/or treatment in one of the centres or at home, whereas the remaining 30% received nursing advice.
The recent Christmas/New Year holiday period proved to be an extremely busy period for the service as it received and dealt with 4,605 calls between December 19th 2016 and January 3rd 2017.
The NoWDOC service, which is a partnership between the GP members of Caredoc and the HSE, provides an urgent GP family Doctor service to patients of GP members in Co Donegal and south Leitrim. The service is designed to provide urgent GP care to patients and is not a substitute for the Emergency Ambulance Service, who are the appropriate service to deal with medical emergencies where they arise. All calls received in our call centre, (which is contacted via the 1850 400 911 number), are initially assessed by trained and qualified Nursing clinicians, using bespoke nursing triage software.
On completion of the nursing triage process, a clinical decision will be made regarding the appropriate level of care, as patients can be seen by a GP in one of our main treatment centres, located at Letterkenny, Carndonagh, Mountcharles, Derrybeg and Carrick-on-Shannon.
All consultations in the NoWDOC service are by appointment only, and the location of the centre which the patient will attend, is agreed in advance, with the patient, during the process.

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