Permanent TSB opens in former Ulster Banks in Donegal

Permanent TSB opens for business in former Ulster Bank branches in Ballybofey, Buncrana, Donegal Town and Killybegs

–      Opening in Ballybofey, Buncrana, Donegal Town and Killybegs is part of major nationwide expansion of branch network following recent acquisition of 25 branch locations

–      Branches offer cash services and employ former Ulster Bank staff


–      €4m invested by Permanent TSB to provide continuity of service for Co. Donegal Ulster Bank customers


Wednesday 1st February 2023

Permanent TSB has now opened for business in Ballybofey, Buncrana, Donegal Town and Killybegs branch following its recent acquisition of the locations from Ulster Bank. This builds on Permanent TSB’s existing presence in Co. Donegal (through its branch in Letterkenny) as part of a major expansion from 75 to 98 branches in communities across Ireland.

The branch expansion forms part of Permanent TSB’s broader acquisition of €6.2bn Ulster Bank performing non-tracker mortgages, its performing micro-SME business and entire Lombard asset finance business, in addition to more than 25% of its branch locations.

Permanent TSB has invested €4m in refurbishing the branches, installing new ATMs and IT equipment, and new signage and display. The branches will offer cash services and will be staffed by colleagues who worked there when the location was owned by Ulster Bank.

Customers who wish to open accounts in the new branches can do so in person, by phone or online using Permanent TSB’s award-winning digital account opening process on their mobile app.


To coincide with the opening of the new branches and to facilitate people who wish to use them, Permanent TSB has updated its Ulster Bank Customer Support Hub ( dedicated to supporting customers who wish to move their account to Permanent TSB.


Cora Lennon, Permanent TSB Head of Growth & Performance for North & West Region, said:

“I am incredibly proud that we have now opened the new Permanent TSB branches in Ballybofey, Buncrana, Donegal Town and Killybegs. This is a really significant moment as we reinforce our commitment to supporting Co. Donegal customers, in person, in their own communities. 

We have a fantastic team of experienced colleagues who are ready to offer both new and existing customers a very warm welcome, great service and, most importantly, competition and choice in meeting their personal and business banking needs.”

The Bank also plans to conduct additional refurbishment works in Buncrana over the coming months which will result in the branch being closed for approximately 2-3 weeks.

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