AS students across Donegal prepare to get their Leaving Cert results this week, those planning to go on to study at NUI Galway will be supported through a new online Q&A service and telephone hotline.
NUI Galway will launch a dedicated Online Question and Answer service to compliment the first year student telephone hotline on Wednesday, 14 August. This online initiative will facilitate students and their parents with the option to ask questions on a dedicated forum, while the hotline service team will be available to answer caller queries.
With NUI Galway anticipating an intake of over 3,000 new students in September, a team of specially-trained team of staff and students will be on hand to answer any questions students and parents may have. The hotline will be available from Monday to Friday, 9am to 6pm, and on Saturday 16 and 23 August, 10am to 1pm. The availability of these services coincides with the period of frantic activity and decision making that immediately follows the release of the Leaving Certificate results.
Both the hotline and the online service will be active throughout first year orientation week commencing on September 1, and both will remain in service for two weeks after lectures begin on September 8, providing students with two options to direct any conceivable query they encounter as they embark on their journey to NUI Galway.
The team, including Letterkenny student Ronan Murphy, will provide an efficient, responsive service and are expected to deal with numerous issues that are of concern to incoming first year students. Anticipated queries include: points requirements for courses; first round offers; registering as a student of the University; start dates; fees and accommodation options.
A designated website for first years will also update on a daily basis detailing the information sought and fed through the hotline. It will be a portal of specific information aimed at demystifying the first few weeks of university life.
Stephen O’Dea, Admissions Officer at NUI Galway, says: “The next few weeks is a very exciting time for all Leaving Certificate students as the culmination of years’ of hard work come to fruition. The next step for many is the transition into third-level education which is a significant milestone, not only for the students themselves, but also for their families, and we at NUI Galway understand the impact of this change, especially for those entering into university for the first time.
“In order to help those who are deciding to embark upon a university degree programme, we will provide support, information and guidance through our First-Year Student Hotline, to answer any questions that individuals might have about any aspect of university life. We invite all students, parents and advisors to avail of this service to make the passage to NUI Galway as smooth as possible.”
Students, parents and advisers can contact the First Year Student Hotline at 091 493999, ask a question Online at http://www.nuigalway.ie/askus or visit http://www.nuigalway.ie/new-students/
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