BROADBAND customers in rural parts of Donegal are to be hit with a price rise of €180.
Around 45,000 customers nationwide will be hit as a government subsidy paid to ‘3’ is about to expire – meaning rural broadband customers will be hit with a 75 percent price incease – as well as a slowdown in service.
The counties most affected are Galway, Mayo, Cork and Kerry, with a significant amount of customers in Donegal also facing increases.
The expiration of the scheme’s time period now leaves 3 Ireland with a virtual monopoly on broadband services in sizeable areas of rural Ireland.
“The service level agreement including minimum service standards, orders and installation standards, fault restoration times, engineer visits and service rebates no longer apply,” said the customer letter from 3 Ireland
“Minimum speeds will no longer be guaranteed under your new plan. But rest assured that we’ll always work to resolve any issue you have as quickly as possible… you shouldn’t experience any change to your service,”