Hosted across Donegal every July, the Earagail Arts Festival celebrated its 25th anniversary in 2013. It is the only festival on the island of Ireland to offer a countywide top arts festival programme.
Festival goers are greeted by staff and hosts at every event, from ticket purchase to finding their seat ensuring a welcoming first impression.
Earagail Arts’ customer care system is evaluated and reviewed on an annual basis and as part of its event management plans they undertake a customer care risk assessment.
The festival provides high quality programming each year to make sure every customer’s experience is engaging, comfortable and entertaining.
Earagail Arts’ customer service is monitored through independent audience surveys – this year’s flagship event, the Clannad Altan double header, received a score of 91 per cent verified by Customer Service Excellence Ireland.
Joe McGee set up his butcher shop in Letterkenny Shopping Centre 13 years ago and in this time he has proudly gained a reputation for offering his customers great quality, great taste and great value.
Joe’s Butchers ensure a good first impression through their very well presented, friendly and knowledgeable staff and a wonderfully displayed shop.
The company has recently focused a lot on the importance of customer service training, perfecting and building on a good foundation already in place.
Joe’s Butchers are renowned for their top quality products and recently won a gold award for their home-made sausages from the Craft Butchers of Ireland.
Staff members go out of their way to ensure customers get the ultimate shopping experience. Joe’s Butchers use online tools, such as their website and facebook, for feedback from customers.
Stateside American Restaurant
Stateside American Restaurant is a very family friendly establishment which has grown hugely in popularity since it first opened serving top quality American-style food. From the moment a customer walks into Stateside, management and staff look to make a great impression through everything from the décor, food and of course service.
Stateside train their staff members from recruitment ensuring they are equipped to maintain an excellent customer service standard and regular update meetings are held.
The staff members communicate a lot with their customers to meet their expectations and needs in order to improve their service through feedback.
Stateside regularly monitor websites for feedback on their establishment and are delighted to have received a lot of positive comments from a wide range of customers who have visited and really enjoyed their Stateside experience.
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